Refund policy

Hassle-Free Returns & Refunds

At itoycollection.com, we take pride in delivering high-quality products and exceptional customer service. Our easy return policy ensures a worry-free shopping experience.

Damaged or Defective Items

If your order doesn’t arrive or arrives damaged/defective, contact us within 15 days to file a claim—no fees apply.

To expedite your refund, we may request photos/video of the issue.

Refunds are processed within 3–5 business days after approval.

No-Longer-Needed Returns

Changed your mind? You may return unused, undamaged items within 30 days of delivery.

Customer covers return shipping costs.

Items must be in original packaging with all accessories included.

Refund Processing

Once we receive your return at our warehouse, refunds are issued within 1–3 business days to your original payment method.

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Why Customers Love Shopping With Us

✅ Quality Guaranteed – We stand behind every product.
✅ Simple Returns – No hassle, no hidden fees for qualified claims.
✅ Fast Resolution – Refunds processed promptly.

Have questions? Contact our friendly support team at support@itoycollection.com!